MOBILE BEAUTY FAQS
We have outlined some popular mobile beauty FAQS for you below that will help you get ready for your treatment.
How soon in advance do I need to book?
We recommend you book as early as possible to ensure you get your preferred day and time slot. In the event you would like a treatment outside our opening hours, please use the contact us form and we’ll try to accommodate you as best as possible.
What areas do you cover?
North West London
South East London
South West London
For bookings in Enfield, Croydon, Harrow and West Essex we also cover these areas.
Booking and Cancellation Policy
Bookings can be made online, by phone or email and are subject to availability and a minimum spend of £30. We also cannot confirm any appointments without the minimum spend being met, and paid in full.
Please note, At Home Beauty operate a 24-hour cancellation policy to change or modify your booking. Cancellations under 24 hours the booking fee/treatment cost is non-refundable. If we arrive and you cancel and/or not in without it will be treated as a cancellation. Must be a phone call or email. Cancellation by text message is not available.
Are valid for 1 year from date of purchase and not redeemable against monetary value. Any remaining balance will be issued onto a new voucher. Gift vouchers are non-transferable.
What if my therapist is late?
London traffic can be unpredictable at times but rest assured you will still get the full treatment. Please allow 15 minutes leeway in such cases.
Do I need to prepare for the treatment?
You can find a spacious area for the treatment to take place in. If a treatment bed is required. Please find an area big enough to accommodate the bed.
Please have towels available for treatments like nails, waxing, facials and massage. All materials and products are provided for by your therapist.
Where will my therapist park?
Please have your parking permit ready for your therapist on the day. Congestion charge is not covered. If you live within the congestion charging zone, there will be an additional charge.